Policies: Roasting, Shipping & Returns

Roasting: We roast Sundays for each weeks' upcoming demand.  Orders recieved before Sunday morning ~10:00 will be included in our calculations.  

Shipping: We package on Mondays and then ship Tuesday afternoons, by Canada Post.  They quote us 2-5 days anywhere in North America.

If we have to do a top-up batch or two midweek and you've an order on stack that is for one of those products, we may ship off-schedule to get you in touch with your coffee a little sooner, but Tuesday is the day we make promises around.  

Returns: Because we're selling a perishable food or beverage product, we cannot guarantee returns.  However, we do know there's all sorts of reasons to not enjoy a bag of coffee, so please contact us at customers@pistolandburnes.com if you're not satisfied and we'll do our best to work something out.